Frequently Asked Questions
Here is a FAQs list we have compiled with the most often requested information, by category.
You may find them at select retailers, or through authorized online marketplaces. We are unfortunately unable to provide a store locator at this time.
Our ingredient list showcases the best that nature has to offer. It provides details about the ingredients used in each product, their specific purposes, and the unique benefits they bring to your skin and hair.
No, Mountain Sky Soap does not test any of its products on animals. We are committed to cruelty-free practices and ensuring our products are ethically crafted.
Our natural bar soaps are made with sustainable and certified RSPO palm oil.
Our bar soaps do not contain glycerin as they are made with the cold-press process. This process allows glycerin to be naturally created within our recipe.
Our liquid Castile soap has plant-based glycerin, which is coconut extract based.
While we are not certified organic, we are above the 96% mark. Each product will include the % that is made with naturally derived ingredients. In the case of our Liquid Castile soap, organic ingredients will be identified with a *.
Most of our products are free from animal or animal-derived ingredients. That said, there are a few products that contain goat’s milk, cream, honey, or beeswax. Look for the VEGAN icon on the product packaging for easy identification.
Although we use 100% natural ingredients, we understand that some individuals may still have sensitivities or allergies to certain components. We encourage everyone to carefully read the ingredient list to avoid any ingredients that may cause a reaction.
All of our products are for external use only and you should avoid contact with the eyes. All products should be kept out of reach of children.
If you are hesitant, please perform a patch or spot test by applying a small amount of the product to your wrist and waiting 24 hours to check for any reaction.
Should you have any adverse reaction, rash or irritation, stop use immediately and consult a medical professional.
Most of our products are formulated to have a shelf life of 36 months, once opened. Please store unopened products in a cool, dry place. You can find the image of a container displaying how many months.
Check out what others are saying about our products! Each product that has received reviews features on its page a 5-star rating section to give you insights from real customers.
You can also read Mountain Sky reviews on this page here.
Yes, all of our packaging can be recycled. Cardboard packaging can also be added to compost.
All purchases are charged in Canadian dollars since we are based in Canada. If you’re outside of Canada, your credit card company will apply the current exchange rate to convert the amount into your local currency during payment processing.
We accept all major credit cards, including MasterCard, Visa, and American Express. Additionally, we offer secure payment options through Stripe for your convenience.
Yes, we provide free shipping on orders over $125 CAD to Canada. It’s our way of saying thank you for shopping with us! There is no free shipping to the US at this time.
Yes, we ship to the USA as well. You can view our shipping information here.
If you’re shipping to a PO Box in Canada, please select the Canada Post option at checkout. Unfortunately, we are unable to ship to PO Boxes in the US at this time.
Online orders may take 1 to 4 business days to process before it is shipped.
Lost: Shipping carriers may mark an item as delivered before it arrives. Please wait 48 hours to see if it arrives. If it is still missing, please get in touch with us.
Damaged: We’re sorry to hear your parcel didn’t arrive safely! Please contact us with photos of how your parcel arrived and we’ll be happy to assist you.
Due to the personal nature of our products, all sales are final and products cannot be returned. Should your online order arrive damaged, we offer a 14-day credit/exchange for all Mountain Sky products from the date the order was received. Please contact us here.
We do not offer credits or exchanges for gift cards.
If you have purchased a Mountain Sky product in a store, please return it to the store. Refunds/exchanges at stores are dependent on the store return policy.
If we have offered you a refund, it will be submitted immediately to the payment service used. However, keep in mind that the refunded amount may take a few more days, depending on your bank. Processing times may vary.
Yes, we occasionally offer promo codes as part of our monthly specials. Any active promo codes will be visible in the header of our homepage.
To stay informed about our latest deals and sales, be sure to sign up for our newsletter here.
If you are placing your first order, once you complete a purchase, an account will be automatically created for you.
If you want to log into your account or create an account without placing an order, please visit the My account page here.
On the my account page, you will find all the different account sections you can modify on the menu on the left.
Of course! Once you are logged into your account, you can view all your past orders on this order page.
We send out a monthly newsletter. It’s the best way to get product news & exclusive online discounts.
You can sign up here for our newsletter.
You can get in touch with us via our contact page, by clicking the Help bubble in the bottom right corner of your screen, or by calling us Toll Free in Canada at 1-866-309-4552.
Please reach out to us via our contact page and we will be happy to assist you.
Yes, you can. We offer a wholesale B2B program. Please fill out the wholesale application form here.
We do not offer samples at this time.