Shipping & Exchanges

At Mountain Sky Soap, we strive to ensure that your order arrives quickly and in perfect condition. Below, you'll find all the details on our shipping policies, delivery times, and how to handle returns or exchanges.

All prices on the site and all invoices are listed in Canadian funds. For Wholesale Customers, please go to our wholesale application form to place orders.

Shipping Policy

Processing Time

• We currently ship within Canada only.
• Orders are typically processed within 1–4 business days (excluding weekends and holidays).
• During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Rates & Delivery Time

Shipping Method	Estimated Delivery	Cost
Standard Shipping (Canada)	3–7 business days	Calculated at checkout. Free on orders over $59. For P.O. Boxes and RR addresses: Canada Post is the only accepted shipping option. Please select Canada Post to avoid extra fees.
Expedited Shipping	2–4 business days	Calculated at checkout

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.
• Please allow 24–48 hours for tracking updates to reflect in the system.

Lost or Delayed Packages

• If your order has not arrived within the estimated time frame, please check your tracking link first.
• Please allow 24–48 hours for tracking updates to reflect in the system.
• If we receive an incorrect address and the order is returned to us, the customer will be charged for all further costs of shipping to the correct address.

Returns & Refunds

We want you to be completely satisfied with your purchase. We offer a 7-day money back guarantee on all Mountain Sky products purchased through our website.

Money Back Guarantee

• If you're not satisfied, contact us within 7 days of delivery for a full refund.
• Items must be in their original packaging.
• Return shipping is the customer's responsibility.

Defective or Damaged Items

• If you received a damaged or defective product, we are happy to replace it with a new one.
• Contact us within 7 days of receiving your order.
• Take photos of the damaged item and include them in your email, and we will arrange a replacement.
• We will provide a pre-paid return label should we need the items returned.
• Defective items must be received within 30 days of getting your pre-paid shipping label.

How to Request a Refund

1. Email us on our contact page or call 1-866-309-4552 with your order number and reason for return.
2. We will provide return instructions and a return address.
3. Once we receive the returned item, we will issue your full refund.

Not Eligible for a Refund

• Gift cards
• Any non–Mountain Sky products sold on our website
• If you purchased a Mountain Sky product in a store, please return it to that store. Their return policy applies.