Frequently Asked Questions

The best place to buy all of our products is directly from our shop on our website. You may also find them at select retailers. Please consult our Store Locator page.

Our ingredient list showcases the best that nature has to offer. It provides details about the ingredients used in each product, their specific purposes, and the unique benefits they bring to your skin and hair.

No, Mountain Sky Soap does not test any of its products on animals. We are committed to cruelty-free practices and ensuring our products are ethically crafted.

Our natural bar soaps are made with sustainable and certified RSPO palm oil.

While we are not certified organic, we are above the 96% mark. Each product will include the % that is made with naturally derived ingredients. In the case of our Liquid Castile soap, organic ingredients will be identified with a *.

Most of our products are free from animal or animal-derived ingredients. That said, there are a few products that contain goat's milk, cream, honey, or beeswax. Look for the VEGAN icon on the product packaging for easy identification.

Yes, all of our products are biodegradable and break down naturally. They are river-friendly, won't harm the environment, or cause issues with septic tanks.

Although we use 100% natural ingredients, we understand that some individuals may still have sensitivities or allergies to certain components. We encourage everyone to carefully read the ingredient list to avoid any ingredients that may cause a reaction.

All of our products are for external use only and you should avoid contact with the eyes. All products should be kept out of reach of children.

If you are hesitant, please perform a patch or spot test by applying a small amount of the product to your wrist and waiting 24 hours to check for any reaction. Should you have any adverse reaction, rash or irritation, stop use immediately and consult a medical professional.

Most of our products are formulated to have a shelf life of 36 months, once opened. Please store unopened products in a cool, dry place.

Yes, all of our packaging can be recycled. Cardboard packaging can also be added to compost.

Yes, our shampoos and conditioners are safe for colour-treated hair. In particular, our Coconut Cream option is specially formulated to provide extra hydration, keeping your hair healthy.

All purchases are charged in Canadian dollars since we are based in Canada. If you're outside of Canada, your credit card company will apply the current exchange rate to convert the amount into your local currency during payment processing.

We accept all major credit cards, including MasterCard, Visa, and American Express. Additionally, we offer secure payment options through Shopify Payments for your convenience.

Yes, we provide free shipping on orders over $49 CAD within Canada. It's our way of saying thank you for shopping with us! There is no free shipping to the US at this time.

No, we only ship domestically at this time.

Online orders may take 1 to 4 business days to process before it is shipped.

Lost: Shipping carriers may mark an item as delivered before it arrives. Please wait 48 hours to see if it arrives. If it is still missing, please get in touch with us.

Damaged: We're sorry to hear your parcel didn't arrive safely! Please contact us with photos of how your parcel arrived and we'll be happy to assist you.

Contact us here.

We offer a 7-day money back guarantee on all Mountain Sky products purchased through our website. If you're not satisfied, contact us within 7 days of delivery for a full refund. Items must be in their original packaging. Return shipping is the customer's responsibility.

We do not offer refunds or exchanges on gift cards. If you purchased a Mountain Sky product in a store, please return it to that store — their return policy applies.

Definitely! We're more than happy to assist with any questions you have and provide personalized recommendations. Contact us here.

Once your order is placed and confirmed, we cannot make changes or modifications. If you have any questions or concerns, don't hesitate to contact us here.

Yes, we do! Explore our Gift Card section to purchase one. Please note gift card sales are final, non-transferable and non-refundable.

If you are placing your first order, once you complete a purchase, an account will be automatically created for you. If you want to log into your account or create one without placing an order, please visit the My Account page.

Please visit the account recovery page and enter your email address. You will receive a link to create a new password via email.

Please visit your account page where you can update your personal details and address information.

You can get in touch with us via our contact page, by clicking the Help bubble in the bottom right corner of your screen, or by calling us Toll Free in Canada at 1-866-309-4552.

Please reach out to us via our contact page and we will be happy to assist you.

Yes, you can. We offer a wholesale B2B program. Please fill out the wholesale application form here.

We do not offer samples at this time.